Privacy Policy

At Richy Electricals, we are committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to information we collect through our website, in email, text, or other electronic communications, and through our services provided both in the UK, Ghana, and worldwide.

Last updated: April 12, 2025

Personal Information

We may collect personally identifiable information, such as:

• Name, email address, telephone number, and postal address
• Business information if you represent a company or organization
• Payment information (though payment card details are processed securely by our payment processors)
• Service history and preferences for returning customers
• Location information when you request on-site services

Usage Information

We may automatically collect certain information about how you interact with our website:

• IP address and browser type
• Device information
• Pages viewed and time spent on our website
• Referring website or source
• Geographic location (country/region level)

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and fulfilling your service requests
• Sending you service confirmations, updates, and support messages
• Responding to your comments, questions, and requests
• Sending you technical notices, updates, security alerts, and administrative messages
• Providing customer service and support
• Monitoring and analyzing trends, usage, and activities in connection with our services
• Personalizing your experience on our website
• Communicating with you about products, services, offers, promotions, and events
• Protecting against, identifying, and preventing fraud and other illegal activity

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf.
• International Operations: As a company with operations in both the UK and Ghana, some of your information may be transferred between our global offices when necessary to fulfill our services.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection: We may disclose your information to protect the rights, property, or safety of Richy Electricals, our customers, or others.

International Data Transfers

Given our operations in both the UK and Ghana, your personal information may be processed in either country. We ensure that appropriate safeguards are in place to protect your information when transferred internationally, in compliance with applicable data protection laws including the UK GDPR and Ghana Data Protection Act.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information in certain circumstances
• Restriction of processing of your personal information
• Data portability to transfer your information to another service
• Objection to how we use your information for certain purposes
• Withdrawal of consent at any time (where we rely on consent to process your information)

To exercise these rights, please contact us using the details provided in the Contact Us section below.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website.
• Functionality Cookies: Used to recognize you when you return to our website.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review and update our security practices to enhance protection of your information.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.